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  • February 24, 2024 at 7:21 pm #13103
    Belinda McIntyre
    Participant

    I just purchased the Pro toy theme, and it will NOT install. I am frustrated. Please fix or refund immediately.

    February 26, 2024 at 10:37 am #13107
    Shop Manager
    Participant

    Hi,

    What problem are you having ?

    February 26, 2024 at 1:17 pm #13109
    Belinda McIntyre
    Participant

    Hi there:

    Basically, something is missing from the download.

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    February 27, 2024 at 1:30 pm #13116
    Shop Manager
    Participant

    Hi,

    We have replied to your email with the solution.

    February 27, 2024 at 7:39 pm #13117
    Belinda McIntyre
    Participant

    I’m confused because you directed me to the pages I have already seen and followed to download the theme. What is this style.css stylesheet that is missing in the download?

    February 27, 2024 at 7:42 pm #13118
    Belinda McIntyre
    Participant

    Oh yes, as for the theme key? The direction shown is not what I see to enter the key. I have looked everywhere. Is this a must-step for a download??

    February 28, 2024 at 12:16 am #13119
    Belinda McIntyre
    Participant

    Now, I have an Incompatible Archive error. Please advise.

    February 28, 2024 at 8:52 am #13121
    Shop Manager
    Participant

    Hi,

    We have replied to your email with the solution.

    February 28, 2024 at 12:34 pm #13123
    Belinda McIntyre
    Participant

    Thank you! Thank you! Thank you! I appreciate the response, and the solution worked.

    February 29, 2024 at 9:33 am #13127
    Shop Manager
    Participant

    Welcome

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